I’m always curious about the state of support in games. I’ve heard lots of horror stories but of course, those are usually also the worst examples and not necessarily a true reflection about a support system.
Nevertheless, I made a very positive experience with League of Legends. A few days ago, I bought the Digital Collector’s Pack. With it came 10 Euros worth of Riot Points. Now, I didn’t actually look too closely at the amount and didn’t notice that I was missing those points. About two days later, I received in email in which they apologised and explained that there’d been an issue with that Collector’s Pack or whatever and that they’d given me back my points… plus a few more points! Only then did I realise the missing points. ;) It was a very positive surprise, though. I don’t remember the exact number but it was around 5 Euros that they gave me for free. I spent another 5 Euros and bought the second champions bundle. So now I have more champions than I can play and only need to overcome my fear of playing with and against strangers. ;)
Still, it’s nice to see that the support worked fast and we got a generous compensation on top. I’ve seen enough games where you were lucky if they even apologised.